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Moving House Is A Stressful Experience Even More So During A Pandemic

By Alex Fedortchouk

The specialists at Ray White Concierge has been working with their partner to help our home buyers and sellers move safely during this pandemic

So, it’s reassuring to know that transports and logistics are classified as an essential service during the current stage 3 restrictions Australians are experiencing.

“Removalists can still enter people’s homes, they’re just doing it strictly following the latest government guidelines for our clients safety and the removalists too,” said Kelly Tatlow, CEO of Ray White Concierge.

Ms Tatlow said before hiring a removalist, please check to see if they’ve completed the new government COVID -19 Infection Control Training Test. So, removalists can still move your belongings.

“Like most industries, removalists had to think outside the box on how to work safely.”

Ray White Concierge says that with some clever ideas and modern technology, removalists managed to come up with ways to minimise contact while still delivering the goods.

The initial quote

To reduce contact, removalists are often now making quotes over video.

The customer walks around the house using Skype, Facetime, Zoom or any other service to show the removalists what needs to be moved. The removalist can make an accurate quote without even entering the house. The quote can then be emailed to the customer and payment is also done digitally to avoid contact.


Coronavirus can live on the surface of cardboard boxes for up to 24 hours. So, removalists now provide their own new boxes during the pandemic. For peace of mind, the owners could pack their own boxes, otherwise, the removalists can wear gloves and a mask and sterilise surfaces as they pack.  If removalists are packing your goods, it’s a good idea to provide a bathroom with plenty of soap.

Leading up to the moving day

Moving can now be done without any contact. However, for the safety of everyone, if a removalist is showing signs of illness they take time off. For their safety, they would like to be informed if anyone in the house has been ill. They could then either change the move to another day or find another solution.

Also, it’s a good idea to sterilise any surface in the house the removalist may come into contact with, such as door handles or benchtops.

The van and any moving equipment get rigorously cleaned regularly to stop the spread of the virus between moves.

The day of the move

The removalists can move all belongings safely and effectively without coming in contact with the owners.

By communicating via mobile phone, the chances of catching the virus are reduced considerably.

At the new place, removalists can leave the boxes and furniture in a safe place, such as a garage for a couple of days so they’re safe to touch.

Otherwise, the owners could place tape on the floor for where they’d like the boxes to go.

Drawing a map to show where to place furniture is another good idea.

The removalists can take photos to show proof of delivery.

If you’d like to be present during the move, don’t shake hands with the removalists.

Also, stay 1.5m away from them and use your own pen to sign any documentation. Make sure you sterilise your hands and wear gloves and a face mask.

The virus has changed the way a lot of Australians work, but by following a few safety guidelines, the country can remain on the move.

To speak to the Concierge team about arranging a removalist call 1300 729 944, or to find a removalist online and arrange up to three quotes click here.

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